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Return Policy

You have the right to cancel and return an order within 14 days, for any reason and without any justification as long as it's in its original packaging.

Note: Medications, Foodstuff, Cosmetics, and Fragile items like plates and pottery are not returnable.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

How to Process Your Returns

Step 1:

Come back to our site, scroll down to the footer of the page, under customer support, click on returns.

Step 2:

Enter your details and select the best return reason for you.

Get product support: We offer solutions to help you try to fix any issues so that you can prevent the stress of returns and also keep the love of the thing you have bought. Because sometimes no return is the easiest return after all.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

1. Book with obvious signs of use
2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
3. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at sales@honestysales.co.uk.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@honestysales.co.uk and send your item to: 54 Woodland Avenue, Wolverhampton WV6 8NE.

Shipping

To return your product, you should mail your product to: 54 Woodland Avenue, Wolverhampton WV6 8NE.

Note: ALL RETURN SHIPPING IS FREE.

HP Renew products

Unless stated as New or Used, 99% of our HP Computers are HP Renews. HP Renew is the solution you need, Certified, reliable, and trusted HP computing products at a price you can afford!

 What is HP Renew?

HP Renew products come from various sources, for example, from channel returns, cancelled orders or end of life excess; When the big stores want to Renew their stock, HP is right there to take it, check it and bring them back into the market at a reduced price so that we can also have a computer, same type, same quality but cheaper. Isn't that great?

HP Renew products can be recognized by the addition of an "R" to the HP product number. For example, if the new product number is A1234A, the equivalent HP Renew product number will be A1234AR.

HP Renew products are guaranteed to be the same as brand-new products. All HP Renew products undergo a complete HP remanufacturing and testing process, fully restoring them to meet HP certified standards. HP sets strict quality standards for its entire technology portfolio and ensures that remanufactured products offer the same performance and reliability as new products.

These items are delivered in a brown HP box and come with a UK power cord. Most desktops come with a keyboard and mouse set however if the set supplied by HP is a European keyboard they will be provided with a generic brand UK replacement set.

Full HP Warranty

HP Renew products are covered by the exact same warranty that is offered with new retail HP products. These products are only given the full original warranty after passing HP's stringent quality tests, guaranteeing HP quality and reliability. Additional service and support options are also available to complement the original HP product warranty.

Great Value for Money

HP Renew products offer the same reliability and performance as new HP products but for at least 10% less than the cost of the equivalent new product. If you have a limited IT budget, HP Renew is the perfect alternative – high-quality solutions at a lower cost. 

Grading

Grade Gold

Look like new, no difference. Comes with full HP Warranty, unlike curries, pc world, Carphone warehouse etc. which use cheap 3rd party Warranty. All Grade Gold HP Renews comes in original retail boxes.

 Grade Silver

Look like new no difference. Comes with full HP Warranty, unlike curries, pc world, carphone warehouse etc. which use cheap 3rd party Warranty. They come in brown boxes.

 Grade Bronze

Look like new no difference but with slight cosmetic marks, comes with a full HP Warranty, unlike curries, pc world, Carphone warehouse etc. which use cheap 3rd party Warranty. They come in brown boxes."

 Grade A: "New" or "Pristine as new"

Grade A-: Pristine screen but may have 1 or 2 small cosmetic marks on the outer case Grade Grade B+: = Hairline marks on the screen, so visible when not in use, shouldn't be visible in use.

Grade B: There be visible marks on the screen and also when in use.

Grade B-: Same as above but will be more prominent.

Grade C: May have severe cosmetic marks/damage but full functioning

 Delivery

We do apologise in advance to all our computer customers, due to some technical issues beyond our control we are not able to do a next day delivery on any of our computers, delivery of computers is between 3 - 7 working days.